Privacy Policy

1. Introduction

TeamMuse.ai ("we," "our," or "us") operates from the State of Washington and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, which provides AI-powered product planning and analysis tools for software development teams.

By accessing or using TeamMuse.ai, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with these terms, please discontinue use of our service immediately.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Account Information: Email address, name, and company information when you register for our waitlist or create an account.
• Survey Data: Professional role, team size, and other information you provide through waitlist forms and surveys.
• Communications: Any messages, feedback, or other communications you send to us.

2.2 Codebase and Repository Data

When you use our service, we collect and process:

• Source Code: Your codebase is cloned into a secure, cloud-based agentic environment for analysis by our AI agents. This includes code files, repository structure, commit history, and related documentation.
• Feature Specifications: Feature requests, requirements, and specifications you submit for analysis.
• Analysis Results: The output generated by our AI agents, including product management insights, design recommendations, development considerations, and quality assurance feedback.

2.3 Usage and Analytics Data

We automatically collect information about how you interact with our service:

• Usage Information: Features accessed, queries submitted, time spent on the platform, and interaction patterns with AI agents.
• Technical Information: IP address, browser type and version, device information, operating system, and referring URLs.
• Performance Data: Service performance metrics, error logs, and system diagnostics.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered product planning and analysis services.
• Codebase Analysis: To enable our AI agents to analyze your codebase and provide product management, design, development, and quality assurance insights.
• Personalization: To customize your experience and provide tailored recommendations based on your codebase and usage patterns.
• Communication: To send you service-related announcements, updates, security alerts, and respond to your inquiries.
• Product Improvement: To analyze usage patterns, identify bugs, develop new features, and enhance our AI models.
• Security and Fraud Prevention: To detect, prevent, and address technical issues, fraudulent activity, and violations of our Terms of Service.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Codebase Data Handling and Security

4.1 Cloud Environment

Your codebase is cloned into a secure, isolated cloud-based environment dedicated to your account. This environment operates within industry-standard cloud infrastructure with enterprise-grade security controls.

4.2 User Control and Deletion Rights

You maintain complete control over your codebase data:

• You may delete your cloud environment and all associated codebase data at any time through your account settings.
• Upon deletion, your codebase data will be permanently removed from our active systems within 48 hours.
• Backup copies retained for disaster recovery purposes will be deleted within 30 days of your deletion request.

4.3 Data Security Measures

We implement comprehensive security measures to protect your codebase and personal information:

• Encryption: Data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
• Access Controls: Strict authentication and authorization protocols limit access to authorized personnel only.
• Environment Isolation: Each customer's cloud environment is logically isolated from other users.
• Regular Security Audits: We conduct regular security assessments and penetration testing.
• Monitoring: Continuous monitoring for suspicious activity and unauthorized access attempts.

4.4 Data Retention

We retain your codebase data only for as long as necessary to provide our services or as you direct. Specifically:

• Codebase data is retained in your cloud environment until you delete it or terminate your account.
• Analysis results and generated insights may be retained to improve service quality unless you request deletion.
• Account information and usage data are retained for the duration of your account and up to 7 years thereafter for legal and compliance purposes.

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We share information with trusted third-party service providers who assist in operating our service:

• Email Services: Loops.so for managing our waitlist and email communications.
• Hosting and Infrastructure: Vercel and cloud infrastructure providers for hosting our application and your cloud environments.
• AI Services: Anthropic (Claude), OpenAI, and other AI service providers to power our intelligent agents.
• Analytics Services: Analytics platforms to understand usage patterns and improve our service.

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. They are prohibited from selling or using your data for their own purposes.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the successor entity. We will provide notice before your information becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

• Comply with legal obligations, court orders, or legal processes.
• Protect and defend our rights or property.
• Prevent or investigate possible wrongdoing in connection with the service.
• Protect the personal safety of users or the public.

5.4 No Sale of Personal Information

We do not sell, rent, or trade your personal information or codebase data to third parties for their marketing purposes.

6. Your Privacy Rights

6.1 Washington State Privacy Rights

Under Washington state law, you have specific rights regarding your personal data. These rights include:

• Right to Access: You may request confirmation of whether we are processing your personal data and obtain a copy of such data.
• Right to Correction: You may request correction of inaccurate personal data.
• Right to Deletion: You may request deletion of your personal data, subject to certain exceptions.
• Right to Data Portability: You may request a copy of your personal data in a portable, readily usable format.
• Right to Opt-Out: You may opt out of the processing of your personal data for certain purposes, including targeted advertising (which we do not currently engage in).

6.2 Exercising Your Rights

To exercise any of these rights, please contact us at hello@teammuse.ai. We will respond to your request within 45 days as required by law. We may request additional information to verify your identity before processing your request.

6.3 Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights, including by denying goods or services, charging different prices, or providing a different level of quality.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@teammuse.ai

Address: TeamMuse.ai, Washington State

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Washington.